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- VOLUNTEERING -

FREQUENTLY ASKED QUESTIONS

1. How do I apply to be a Wild Horses Festival 2023 Volunteer?

You will need to complete a Volunteer Application Form by 8pm Monday November 6th 2023. There are three separate position types available; 

  1. Bump In

  2. Event Live

  3. Bump Out

Please ensure you choose the correct form by familiarising yourself with the types of roles we have available before applying. Head to Questions 4 & 5 for more information about the different volunteering positions available at Wild Horses Festival 2023.

If, after reading the information available on this page, you have any questions regarding the application process or any issues with your application form, please contact staff@wildhorsesfestival.com.au

 

2. When do volunteer applications close?

Volunteer Applications close at 8pm of Monday November 6th 2023

 

3. What does it take to be a Wild Horses Festival volunteer?

  • You must be at least 21 years of age

  • A passion and enthusiasm for Wild Horses Festival!

  • A willingness to engage with the public in a friendly and professional manner.

  • A desire to be part of a team.

  • A commitment to making the festival a fantastic and memorable experience for all our special Wildlings!

Wild Horses Festival is committed to an inclusive volunteer team and welcomes applications from everyone. 

 

4. What’s the difference between Bump In, Event Live and Bump Out volunteering?

Bump In Volunteers are required to complete 4x full day shifts. Bump In volunteers are expected to complete up to 9 hours of volunteering per day, excluding breaks. Note; exact timings may vary depending on what is required onsite.

  • Tues 5th, Wed 6th & Thurs 7th December - 9am-9pm (3 meals provided)

  • Fri 8th December - 8am-4pm (2 meals provided)

Event Live Volunteers are required to complete 2x 5-8 hour shifts, amounting to a total of between 12 and 14 hours.

These shifts will fall between;

  • 6pm Friday 8th & 6pm Sunday 10th of December 2023, although there are opportunities for those available to volunteer on shifts outside of those times.

  • There are some opportunites for shifts from 6am Friday December 8th and even on Thursday December 7th- you'll be able to select your additional availability in your application form.

We will endeavour to give each volunteer at least a 14 hour break between shifts; however, keep in mind that if you aren’t available to volunteer on Friday the 8th, your shift times may fall closer together. You may be required to volunteer during the night, overnight and/or into the early hours of the morning.

Bump Out Volunteers are required to complete 4x full day shifts. Bump Out volunteers are expected to complete up to 9 hours of work per day, excluding breaks. Note; exact timings may vary depending on what is required onsite.

  • Mon 11th, Tues 12th, Wed 13th December - 9am-late (3 meals provided)

  • Thurs 14th December - 9am-5pm (2 meals provided)

 

5. What duties will I be doing as a Wild Horses Festival volunteer?

We have a variety of different volunteering opportunities available.

Roles include (but are not limited to)

Gate Crew

  • Greeting patrons, checking electronic & hard copy tickets, checking ID, checking car passes, handing out wristbands & festival merchandise etc.

Traffic Squad

  • Guiding traffic to manoeuvre and park safely on the festival grounds, ensuring they don’t drive or park outside of the designated areas etc.

Green & Clean Team

  • Cleaning and restocking toilets, picking up rubbish around the campsite and dance floors, exchanging full rubbish bins, tidying dancefloors, chill areas and campsites

Info Tent Baddies

  • Tending to the info tent, collecting lost property, assisting patrons with their needs. You may be asked to assist in other roles. 

Radical Rovers

  • Ranging the festival looking out for your fellow patrons, helping people find their campsites, assisting patrons with their needs, reporting any issues to management - i.e. blocked toilets, power outage - reporting anything unusual to the relevant teams; i.e. security, dancewize, medical, management.

Bump In

  • Building, decor, site set up, running stock, digging, heavy lifting, manual labour. Some bump in roles may include gate duties.

Bump Out

  • Packing down the site, heavy lifting, manual labour

 

We will always do our best to assign you a position of your choice however, unfortunately due to the nature of running a live event, we cannot guarentee this 

 

​6. How long is each volunteering shift?

Event Live: 2 shifts of between 5 and 8 hours in length

Bump In and Bump Out: 4 shifts of between 7 and 9 hours in length

 

7. Do I have to buy a ticket to volunteer at Wild Horses Festival?

Yes. All volunteers must purchase a festival ticket and a car pass in order to be approved as a volunteer. This ticket will be refunded to you upon the successful completion of all your volunteering hours. The ticket must be under your full legal name and can only be refunded into the banking account which purchased the ticket. See our Volunteer Refund Policy at the bottom of this page for more information.

 

8. Do volunteers get a discount code or link for cheaper tickets? 

No. All volunteers must purchase a full price festival ticket priced at whichever round we have currently reached online. 

 

9. When will my ticket be refunded?

Once you have completed all your volunteer hours, the team at Triniq will begin processing your refunds. This usually occurs within two weeks of the final day of the festival. 


10. Why do I have to buy a ticket to volunteer at Wild Horses Festival?

Our event is a lot of fun and sometimes volunteers with the best intentions realise they can't make it to their shifts. All volunteers are required to purchase a ticket and a car pass as an insurance policy that you will meet your volunteering obligations. If you don't, you've already purchased your ticket and car pass so you can enjoy yourself without us chasing you down!

 

11. I purchased a hard copy ticket and I want to volunteer. Is that okay?

Unfortunately not! All volunteers must purchase online tickets directly through our website. Hard copy tickets will not be accepted. Hard copy tickets are strictly non-refundable but they are transferable.

 

12. Do volunteers have to purchase car passes?

It depends! Every vehicle entering the festival must have a car pass. Volunteers who are driving to the festival will need to purchase a car pass which, along with their ticket, will be refunded upon successful completion of all their volunteer hours. The car pass must be under their full legal name and can only be refunded into the banking account which purchased the car pass. 

In other words - if you drive up with your friend who purchases a car pass under their name, we will not be able to refund that car pass UNLESS the person who purchased the car pass is also a volunteer who successfully completes all their volunteering hours. 

 

 

13. I have submitted my volunteer application. What happens now?

Thank you! Now that you’ve submitted your application form, we will take some time to review it and decide whether we believe you’d be a good fit for our team. Note; If you’re applying before September, it may take up to one month for you to receive an answer.

14. When will I know if my application is successful?

Applicants will receive an email  letting them know if their application has been successful, or not. It may take up to one month from the date you applied for you to receive an answer regarding your application. 

 

15. I received an invitation to confirm my spot - does that mean my application was successful?

Almost! Successful applicants will receive an email inviting them to confirm their volunteer position within 14 days.  Your spot is not confirmed until you have completed the steps laid out in your invitation email. 

 

16. How do I secure my volunteer spot?

To secure your spot, you will need to follow all the steps laid out in your invitation email and confirm your spot within 14 days of your invitation email.

 

17. Why do I have to confirm my spot within 14 days of my invitation email?

Wild Horses Festival volunteering positions are highly competitive and sought after. Unfortunately we are not able to hold positions however, if you need a little longer than 14 days please let us know once you receive your invitation email. We may be able to accommodate you. 

 

18. What should I wear/bring when I am volunteering?

Please ensure you wear comfortable clothing and close-toed shoes and that you bring a full water bottle, food, a hat, sunscreen, sunglasses, lip balm, mosquito repellent and any relevant tools you may require. For evening, night or overnight shifts, ensure you bring a torch and warm clothing such as a jacket, scarf, beanie and gloves. 

 

19. Can I volunteer with my friends?

Absolutely! Volunteers are permitted to select one (1) friend with whom to volunteer. If you are a group of 3, we may be able to accommodate you. Please email us directly with your request once you have confirmed your spot.

 

20. Will Wild Horses Festival arrange my accommodation?

No. Volunteers must arrange their own onsite accommodation in the form of a tent, campervan or caravan, along with sleeping arrangements such as a sleeping mat, pillow and a warm, cosy sleeping bag.

 

21. Will Wild Horses Festival reimburse my expenses?

No. Any expenses incurred by you in getting yourself to or from the festival will not be covered by Wild Horses Festival. Wild Horses Festival does not provide volunteer meals. Volunteers must arrange all their own meals. Food will be available to purchase at our various market stalls in the marketplace. Water will be provided for volunteers at the gate and will be available from drinking taps within the festival grounds. 


 

 

Volunteer Refund Policy

In order to receive your ticket and car pass refund, you must successfully complete ALL your volunteer hours. Your hours must be signed off by your manager. Another volunteer cannot do this for you. You are responsible for ensuring this occurs.
Your ticket must be purchased under your full legal name and can only be refunded into the banking account which purchased the ticket.

What if I can’t make it to one or more of my shifts?

If you cannot make it to one or more of your shifts, please either email us or locate a Volunteer Manager onsite BEFORE your rostered shift time to let us know. Depending on your circumstance, we may be able to reschedule your shift. 

If you cannot make your shift/s due to change of mind, personal preference, intoxication, being hungover, not being aware of the time, misreading the roster or any other reason, we will not be able to reschedule your shift and you will be ineligible to receive a ticket and car pass refund. Tickets and car passes are strictly non-refundable to volunteers who do not complete all their volunteering hours, but they are transferable - i.e; you can resell your ticket and car pass via Triniq, our ticketing partner.

What if I’m sick or injured?

If you cannot attend the festival due to illness, we would appreciate it if you could let us know at least 24 hours before your first shift. Tickets and car passes are strictly non-refundable to volunteers who do not complete all their volunteering hours, but they are transferable - i.e; you can resell your ticket and car pass via Triniq, our ticketing partner.

What if I have a change of circumstance?

We understand that life happens. If you sign up to volunteer but have a change of circumstance or change of mind, we ask that you let us know as soon as possible. Tickets and car passes are strictly non-refundable to volunteers who do not complete all their volunteering hours, but they are transferable - i.e; you can resell your ticket and car pass via Triniq, our ticketing partner.

Car Passes

Volunteers who are driving to the festival will need to purchase a car pass which, along with your ticket, will be refunded to you upon successful completion of all your volunteer hours. The car pass must be under your full legal name and can only be refunded into the banking account which purchased the car pass. Car passes are strictly non-refundable to volunteers who do not complete all their volunteering hours, but they are transferable - i.e; you can resell your ticket and car pass via Triniq, our ticketing partner.

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